Innovation & Engagement
Whatsapp Chatbot
"Say goodbye to generic and impersonal conversations with customers!"
Introducing Merciglobal's Customized Whatsapp Chatbot, the game-changer in customer engagement. Our cutting-edge chatbot leverages advanced APIs to integrate seamlessly with your customer data, allowing for personalized interactions like never before.
From providing relevant information to capturing personalized parameters, our chatbot takes customer service to the next level. Don't settle for ordinary when you can have extraordinary.
Upgrade your customer experience with Merciglobal's Customized Whatsapp Chatbot today!
Register With Us
Register your Meta Whatsapp A/c with us for streamlined services
Standard Rates
You pay standard rates declared by META from time to time.
Template System
We design your templates and get approved from META.
Custom Chatbots
We customise Chatbots, integrated with Merciglobal Cloud ERP.
Green Tick
Your company name gets verified by META and green tick provided.
Easy Automation!
Lower your costs & enhance Customer Satisfaction
Customer Interaction
Merciglobal Cloud ERP Customer needs to register official Whatsapp Account with META
Merciglobal Cloud ERP Customer's need to register their customer care number with META offical Whatsapp Account.
Customer Sends Message on WhatsApp
A customer opens the WhatsApp application on their mobile device and composes a message to the registered WhatsApp number.
Message Intercepted by WhatsApp Servers
The message sent by the customer is intercepted by the WhatsApp servers, which act as an intermediary between the customer's device and Merciglobal's cloud servers.
Message Forwarded to Merciglobal's Cloud Servers
The WhatsApp servers then forward the intercepted message to Merciglobal's cloud servers, where it is handled transparently, auto-processed and responded by the ERP software.
Customer Identification
& Support
Not recognised USERS
Customer Status
If the customer is not registered in Merciglobal's cloud ERP, they are considered an not recognised users.
Message to Not Recognised Users
Not recognised users are sent a message stating that they are not recognized by Merciglobal's systems.
Advertising to Not Recognised Users
Along with the not recognised message, an advertisement for Company's products & services is also sent to the users.
Encouraging Registration
The goal of this process is to encourage not recognised users to register with the Company, to receive better service and access to product information.
Improving Customer Experience
By identifying and communicating with not recognised users, Merciglobal aims to improve the overall customer experience and drive more business through its cloud ERP platform.
Customer Options
Update Account Information
Registered customers can update their personal details, such as name, email address, and contact information, through the WhatsApp workflow.
Request Refunds or Returns
Customers can initiate refund or return requests for eligible products or services through the WhatsApp workflow.
View Order History
Customers can view their complete order history, including past purchases, order status, and delivery details.
Enquire status of Products / Services
Customers can easily track the status of products / services.
Place Orders
Registered customers can place new orders for products or services directly through the WhatsApp workflow.
Track delivery
Customers can easily track the shipment or process stage status of their orders.
Manage Subscriptions
Customers can manage their active subscriptions, including the ability to cancel, pause, or modify their subscription plans.
Password Less Authentication
Mobile Apps and services can automatically check and validate the mobile based credentials received from Whatsapp. No more password remembrances, resetting, or assistance is required.
Outcomes
Immense Benefits
Automating the Customer Convenience & Communication process unlocks significant efficiency and trust.
Saves Costs
@Customer Support by reducing Man Power required.
Removes Man Power dependencies
Key Persons get free for other important tasks.
Improves Transparency & Trust
due to reduced human interference.
Reduces Work Loads
Reduces work loads of key persons/staff.
Higher Customer Satisfaction.
No more waiting for answers. Instant responses.
Enhance & Automate Your Communications NOW!
All charges towards affiliation, onboarding etc.. on META Whatsapp Platform to be paid directly to the META agency.
Per Message / Template integration charge will be payable to Merciglobal Systems. Integration charge for each template may vary depending on the integration and programming needs.
Charges for creation of chatbot will be ascertained only upon submission of complete details towards the functioning and automation of the chatbot, payable to Merciglobal Systems.
External API usage charges shall be applicable extra.
Whatsapp account can be registered on Landline / Mobile Number.
Whatsapp app can not be used on the number that is connected to META official account.
Website & Udyam Certificate is required for registration on META Whatsapp Official System.